Walkin Interview At Vertex Customer Management For Voice

Job Description
Role Summary/Purpose
The role entails providing high quality customer service to the customers and ensuring that required service is rendered in accordance with the policies and procedures.
Essential Responsibilities:
 Resolve customer queries and concerns.
 Ensure efficient, effective and accurate service is provided to the customers.
 Provide customers with complete product and service information.
 Follow-up on customer inquiries and resolve.
 Should have good convincing skills
 Flexible to work in shifts
 Flexible to work in Inbound/out bound environment.

Desired Candidate profile:
Education: (10+2, Any Graduate - Any Specialization) OR Diploma, ITI.
Qualifications/Requirements:
 Should be Customer Service Centric, Excellent English Verbal Communication Skills
 Working knowledge of Computers, Professional writing etiquettes and ability to work with a Team.
 Should have zeal to learn and perform as per stringent targets.
 Passion for customer services
 Unyielding Integrity
Required Documents post selection:
 10th onwards mark sheets and certificates.
 6 passport size photos
 ID proof (copy of pan card / passport /driving license),
 Address proof (copy of Passport / electricity bill / telephone bill)
Salary:
Note-MCA, MBA or any Post Graduate are not eligible.
-Special salary packages for Tamil, Marathi, Kannada, Malayalam, Punjabi, Assamese, Bengali, and Gujarati.