Urgent Opening For Team Leader (call Centre / Bpo / Kpo)

Job Details:

• Managing the day to day functions of the corporate care team
• Effective resource planning and implementing call center strategies and operations.
• Setting performance targets for the team and ensuring the achievement of the same on regular basis
• Ensuring all relevant communications, records and data are updated and recorded.
• Advising clients on projects available.
• Monitoring random calls to improve quality, minimize errors and track operative performance.
• Reviewing the performance of staff, identifying training needs and planning training sessions.
• Preparation of daily, weekly & monthly reports for management review
• Handling the most complex customer complaints or inquiries and guide the team on how to handle such calls

Industry: Call Centre / BPO / KPO

Role Category: Team Leader/team management

1 Year Minimum Experience

Gender: Male

Vacancy: 2


Educational Requirements: Diploma, Bachelor Degree

Salary:15k to 20k

Location: Ashram Road

Email us - info@8vap.com
Call Us – 9879024822
Apply Online - http://www.8vap.com/job/1432