Predictive Dialer

Key Features:
Predictive Dialing: - Aastell dialer software makes multiple out bound calls simultaneously by increasing the number of live connections per agent.
ACD: - In case of inbound call center, calls are received with greetings and transferred to the next available agent.
Call routing: - There are different types of call routing based on the requirement of the process, such as “Skilled based routing, least call routing, Longest Idle agent routing, Round Robin”.
Real Time Monitoring :- Is a feature which provides necessary tools to the contact center supervisor in monitoring agents status ( whether they are free, on a break or busy talking to a customer) and if necessary allows the supervisor to use Call Barge-in Features like (“Snoop the call- To listen to the call without being heard”) or (“Do a Call whisper- where you can tell the agent on what to talk) or (“Barge-in - where in you get into a conference with the agent and customer.)
API Integration :- Is a feature which enables integration between call center dialer and third party application like CRM, payment gateway etc. also includes implementations like auto call backs to Unanswered calls, Auto dialer for converting leads coming from portals like Just Dial, India Mart, Sulekha etc.

Real Time Monitoring :- Is a feature which provides necessary tools to the contact center supervisor in monitoring agents status ( whether they are free, on a break or busy talking to a customer) and if necessary allows the supervisor to use Call Barge-in Features like (“Snoop the call- To listen to the call without being heard”) or (“Do a Call whisper- where you can tell the agent on what to talk) or (“Barge-in - where in you get into a conference with the agent and customer.)