Zamroo is looking for a strategic and technically proficient Manager to join our Customer Experience Strategy team.
You would be responsible for defining the strategy, managing and optimizing a few key customer support assets.
You would be responsible for managing the Customer Support Bot and would have to ensure the day-to-day operations and feature development of the tool by working closely with the Product, Engineering, Content and Design teams.
You would also be responsible for developing and managing other Customer Support related assets like Help Section, Consumer Forums etc.
This is a highly empowered individual contributor role and a key element of success would be the ability to manage multiple moving parts through multi-stakeholder engagement. Along with strong technical and program management skills, this role would require deep customer empathy and the ability to identify and communicate customer related insights to different stakeholders.
Manage the ZAMROO's Customer Support Bot.
Own the development and management of Zamroo Help Section and support forums
Program Manage the creation and modification of all messaging on the Zamroo Apps.
Graduate from a top tier institute eg. IIT/NIT's
6+ years of total experience in Program/Product/Category management roles
Experience of working in a multi-stakeholder and a highly dynamic environment.
ZAMROO is India’s top free classified portal that unites Indian buyers and sellers to help enhance their trading experience.
ZAMROO offers users a simple and sociable shopping and selling experience through its extensive choice of adverts ranging from Mobiles & Tablets, Electronics & Computers, Real Estate, Jobs, Home & Garden, Cars & Other Vehicles, Arts & Collectibles, Pets, Musical Instruments, Tutors and Coaching, Jobs, Business & Industrial and many more products and services.
Our user friendly design ensures navigation simplicity thereby enabling its users to effortlessly browse through our sizzling categories to locate their needs or place their ads and negotiate terms with interested parties without compromising the privacy of buyers and sellers.
ZAMROO aims at bringing the market closer in the local communities to enhance their shopping and selling experience. We are sure you will find Zamroo very easy to navigate alongwith easy to buy or sell a product or service to have a delightful experience.