Head - Customer Care


The Customer Success team is a combination of passionate, fun & highly communicative that work towards enhancing the experience of our buyers and sellers spread across PAN India and helping them succeed on the platform.


Your role:

- Identify key opportunities, leverage points and expectations in the user journey experience to achieve customer satisfaction

- Set performance standards to meet service goals of ZAMROO. Track and evaluate team performance against key operating metrics

- Sustain a positive environment where team displays high levels of motivation and excellent team spirit through effective engagement efforts and employee friendly schemes

- Partner with the management team to align customer service department policies and systems with ZAMROO objectives

- Be a true ‘Customer Delight Ambassador’ by aligning and working closely with tech/product teams to improve the overall user experience on the ZAMROO platform


MUST Have:

- Excellent people management skills

- 10 years of relevant work experience in the non-voice process in customer service industry

- Experience of managing insouced and outsourced vendor teams and driving KPIs through them

- Highly data driven and hands-on approach.


What is the Zamroo family like?

At Zamroo, we don’t have employees, we have innovators.

Innovators you can trust. Innovators who are intelligent, hardworking, fun to be with and respect each other. We are a diverse team united by a common purpose: to make buying and selling a fun.


What we promise?

A place where experiments and learning never stop. A place without micromanagement and bureaucracy. An opportunity to create an impact from day 1 in your life.

Come join India’s leading consumer to consumer tech company. The grass is literally greener in our field.