Email/chat Support Executive

Key Responsibilities:

• Provide chat, email support to resolve user problems with proactive
troubleshooting.
• Follow predefined (as trained) support procedures and policies
• Master the use of our support channels, processes & tools.
• Identify and report Partner/user issues & feedback through appropriate channels.
• Proactively identify opportunities to optimize and develop processes & tools geared
toward improving internal efficiency, resolution rate, and customer satisfaction.
• Effectively and judiciously escalate issues with clear communication.
• Support team lead/ manager when required.
• Ability and willingness to quickly complete large volumes of work with high quality.
• Work and communicate with cross-functional teams using various channels of
internal communication regarding Partner issues.


Required Skills:
- Candidate must have excellent English writing skills.
- Candidate must have strong internet knowledge (Web browsers, search engines, email
platforms, shortcuts, etc).

Required Abilities:
- Ability to think quick.
- Ability to learn fast.
- Ability to make appropriate decisions and evaluate priorities accordingly.


Share Your Updated Resume at Careers@mmfinfotech.com

Visit our website at www.mmfinfotech.com
Contact at: 07314038486
Interview Venue at:
307 Vidhyapati Complex Opp, To Basketball Club Janjeerwala Square. Race Course Road Indore:452001 Contact Detail:07314038486